Consumer Court Published & Fact-Checked 1 Sept 2026

What legal recourse exists if an e-commerce platform delivers a damaged or wrong item and denies a refund?

Take unboxing photos/videos, preserve shipping labels, and register a complaint on consumerhelpline.gov.in (NCH). If unresolved within 7 days, file an online e-Daakhil consumer complaint against both the seller and platform for unfair trade practice and product deficiency.

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